Our Purple Briefcase billing department can update the credit card information for you!
You can contact billing support easily by clicking the button for Help when you are logged into the platform. This button is located in the lower right-hand corner of your screen.
When contacting Purple Briefcase, please provide:
- Your name
- The name of the company you are representing
- The email address that is used by the company to log into Purple Briefcase
- Your direct phone number
For security purposes, DO NOT include any credit card numbers in your correspondence to Purple Briefcase.
We will have a member of our billing department call you at the phone number you provided so that the information can be safely updated.
You can also contact our billing support to assist you by emailing us at email@example.com (DO NOT send your credit card information via email), or by calling 585-678-9395 and choosing option 2.